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Frequently Asked Questions
  1. Is your site secure for credit card transactions?
  2. What is a calling phone PIN?
  3. What is the difference between a phone card PIN and a calling card?
  4. Who should use prepaid phone cards?
  5. Why should I use a prepaid phone card?
  6. How does a prepaid phone card / calling card work?
  7. Can I usually get through to the countries I call to?
  8. Can I call more than one country?
  9. Will the PINs work from all touch tone phone.. home.. hotel.. payphone.. etc?
  10. What happens if I forget my PIN #?
  11. What happens if I forget my password?
  12. What is a connection fee?
  13. Will I get my PIN # Instantly?
  14. Am I going to be charged anything on my regular phone bill?
  15. What is your return policy?


  16. Q: Is your site secure for credit card transactions?
    A: Yes, we use 128-bit Secure Socket Layer Encryption technology by Verisign. This is the encryption standard use by ALL major Internet merchants. In addition, we never store your credit card information in our databases. This is for additional security.

    Q: What is a calling phone PIN?
    A: A PIN is the personal identification number designated for that particular phonecard for you to make a phone call.

    Q: What is the difference between a phone card PIN and a calling card?
    A: A calling card is a physical card printed with dialing instructions, rules, and especially a PIN number required to make a phone call. What you buy from us on our Web site is PIN numbers only. The instructions and the rules are sent to you with the PIN numbers via email. It is fast, secure, and free of shipping and handling fees. It has the same quality as our physical phone cards sold from our retail stores and our distributors.

    Q: Who should use prepaid phone cards?
    A: Anyone who wants to make inexpensive international calls. Typically they include International callers, business people, students, travellers, payphone users, and those seeking to dramatically reduce their home or business long distance phone bills.

    Q: Why should I use a prepaid phone card?
    A: Convenient for those on-the-go. Business travellers can avoid those expensive hotel phone charges. It is cost effective, usually a tremendous savings on long distance / international phone calls. Keep long distance calls cost within your budget. Flexibility in the choice of carrier and brand. Phone cards also make great gifts, business incentives, promotions, and a simple communication necessity!

    Q: How does a prepaid phone card / calling card work?
    A: * Dial the 'access number' (usually toll-free or local) number from any touch-tone telephone.
    * At the voice prompt, enter your PIN number.
    * At the next voice prompt, enter your destination phone number. Upon each use, the caller is told how many minutes are remaining for the pre-determined value of the card purchased. * To make follow on call press "#" 2 times and wait for voice prompt.

    Q: Can I usually get through to the countries I call to?
    A: Generally speaking the answer is yes. No telecom carrier can guarantee 100% up time, but vast majority of calls get through the first time. You'll see the difference once you experience our PINs.

    Q: Can I call more than one country?
    A: Yes, you can call as many countries as your limit will allow you to phone.

    Q: Will the PINs work from all touch tone phone.. home.. hotel.. payphone.. etc?
    A: As a rule, for the countries listed, you may use from almost any touch tone phone. There are no guarantees. In some countries certain hotels may have a small surcharge on freephone access. (some hotels may bar the access number.. although this is rare it does happen). It is thought that approx 90% of all touch tone phones for the listed countries will work.

    Q: What happens if I forget my PIN #?
    A: All of your previous orders (including PIN #s) are stored on your "My Account" page. If you would like to look up a PIN # from a previous order simply login to your account with your e-mail address and password. Thatís all you have to do!

    Q: What happens if I forget my password?
    A: If you click on the "Forgot Password?" link on the login panel we will send your password to your registered e-mail address.

    Q: What is a connection fee?
    A: A connection fee is a charge on every call made. It works by reducing the number of minutes left on a phone card. Phone cards with high connection fees are referred to as "long call" cards. They work to the advantage of a user who talks for long periods of time, if not the entire phone card at one time. Therefore, they are more economical for medium to long calls. Phone cards that have a small connection fee or no connection fee are called "short call" cards, and are suitable for short to medium duration calls. It is very helpful if a web site has a call rate comparision tool, which takes the 'country from' 'country to' and averages the duration of the call into account. This call compare tool would then present the best cards available for your needs. Our site also displays the per-minutes rate and breaks down rates by regions. All of the PINs on our phone cards do not have connection fees.

    Q: Will I get my PIN # Instantly?
    A: Yes, your PIN # is immediatley sent to your e-mail address for your use. Just follow the instructions for the card you purchased, insert the PIN # that you receive via e-mail, and you are ready to begin making calls!

    Q: Am I going to be charged anything on my regular phone bill?
    A: No, these cards work totally separate from your regular phone bill. Remember, you are dialing an 800# with these cards to make a long distance call, so it has nothing to do with the long distance service that you currently have with your home or business phone.

    Q: What is your return policy?
    A: Once the PIN number is delivered to the customer via e-mail, The Sale Is Final. The physical phone cards, which are shipped, can be returned if unscratched and PIN number is not displayed a 15% restocking will be charged. If you have a problem with a card access number, experience quality problems or unable to use your phone card, call customer service number of the service provider of the card in your e-mail order. Customer Service should be able to resolve any problems you may have. Be sure to have your PIN number available when calling customer service. If service provider customer service cannot resolve your problem, please e-mail us at support@discount-phonecard.com, and we will make every attempt to ensure your satisfaction.

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